Testing a Point-of-Sale System

Over the course of three weeks Kelli Moles, a Bankers without Border® volunteer from a top investment bank, supported the piloting of mobile banking point-of-sale (POS) terminals at a microfinance institution partner in Kumasi, Ghana. The POS is a cost effective and efficient technology option that would allow MFI loan officers to send transaction data from the field directly to the management information system of the microfinance branches throughout the country.

Ms. Moles' work directly helped to improve the operating efficiency of the MFI by reducing loan processing time, and allowing loan officers to have more time to expand their outreach and manage larger caseloads. For branches that hand deliver the data, there was a significant savings in labor costs. Both loan officer job satisfaction and client satisfaction improved which reduced turnover and client dropout rates.